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Customer Service Representative

The Customer Service Representative is responsible for processing customer purchase orders, resolving issues, handling inquiries, cross referencing, expediting, and communication with suppliers, customers and sales representatives. Serves as a liaison with all parties to enable sales growth.

Job Responsibilities:

  • Maintains and attracts potential customers by handling inbound sales and customer communication (calls/emails/click-to-chat) relating to service status or challenges/concerns/issues within the network.
  • Responsible for handling in-bound sales and customer communication (calls/emails/click to chat) in the processing, expediting, and troubleshooting of customer orders.
  • Owns the customer request and experience from initiation to final conclusion.
  • Process, via computer, all customer requests. Utilize multiple and often complex systems, programs, and monitors in order to research information.
  • Researches and resolves customer issues, expedites back orders, handles returns and special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.
  • Follows up with sales, suppliers, and customers on any outstanding issues.
  • Looks for opportunities to provide solutions.
  • Makes recommendations on areas for process improvement.
  • Make decisions based on policies and past precedence, seeking guidance as necessary.
  • Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.

Experience & Skills:

  • Strong communication skills, both verbal and written
  • Must be a team player and be able to work with members of the immediate team, as well as, employees outside the organization, while demonstrating the ability to work independently
  • Must be comfortable working in a matrix environment
  • Possesses proven problem solving skills and resourcefulness
  • Must be customer and sales focused
  • Must be able to manage multiple priorities in a fast-paced and complex environment
  • Possesses organization and time management skills
  • Practices attentive and active listening
  • Ability to maintain composure and positive attitude during difficult times
  • Intermediate PC skills required; must be able to work in multiple systems concurrently, often utilizing multiple monitors
  • Familiarity with SAP system helpful

Qualifications:

  • High school diploma or GED required; Bachelor degree a plus
  • 1-3 years applicable experience in a customer relationship type role (sales, military, call center, etc)

Environmental Working Conditions & Physical Effort:

  • Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
  • Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
  • A frequent volume of work and deadlines impose strain on routine basis.
  • Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.

About Us:

VWR (NASDAQ: VWR), headquartered in Radnor, Pennsylvania, is the leading, global, independent provider of product and service solutions to laboratory and production customers. With sales in excess of $4. 3 billion in 2015, VWR enables science for customers in the pharmaceutical, biotechnology, industrial, education, government and healthcare industries. With more than 160 years of experience, VWR has cultivated a value proposition delivering product choice, operational excellence and differentiated services to improve our customers' productivity from research to production. VWR's differentiated services provide innovative, flexible and customized solutions from scientific research services to custom-manufactured chemical blends. Our dedicated team of more than 9,300 associates is focused on supporting scientists, medical professionals and production engineers to achieve their goals.

In addition to being a part of a global organization, VWR offers its associates competitive salaries and a wide range of benefits designed to help them stay healthy, plan for the future, prepare for the unexpected and balance the demands of work and home. VWR offers an outstanding benefits package that includes a 401(k) plan with a generous company matching contribution; medical, dental and life insurance; short- and long-term disability; EAP (employee assistance program); flexible spending account (FSA); holiday/vacation time; work/life balance programs; and education assistance.

At VWR, our associates are the framework of who we are and how we succeed. We value their accomplishments and offer long-lasting opportunities for growth and success. As a result, a substantial percentage of our associates have 10-, 20- and 30-year histories with VWR. Their loyalty reflects our ongoing commitment to offering great compensation, an engaging culture, and real opportunities for growth and success. VWR is a great place to work and we look forward to adding more outstanding members to our team.

Resume Submissions To VWR From Third Party Recruitment Firms Will Not Be Considered

VWR is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

VWR maintains a drug free workplace.

VWR is a US Federal contractor.

VWR and design are registered trademarks of VWR International, LLC. VWR International, LLC is aware of fraudulent e-mails referencing VWR job opportunities. Please note: VWR does not hire employees through e-mail solicitation and never requests any employee to cash money orders or send money to others. If you question the validity of a job, please visitjobs. vwr. com.

For more information on VWR please visitwww. vwr. com.



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